HAIR STUDIO
Booking an appointment
How do I know if my appointment has been confirmed?
After booking your appointment, you will automatically receive a confirmation email. In addition, a reminder text message will also be sent to you 24 hours before your appointment.
I have not received an appointment confirmation by email. What should I do?
Please check your spam folder.
If you can’t find your appointment confirmation there, send an e-mail to booking@cohea.be.
Do you have a waiting list?
Yes, anyone who can’t find an appointment can put themselves on the waiting list.
How do the waiting lists work?
To join the waiting list, click here.
Sign up for the days you are interested in so that we can contact you quickly if a slot becomes available, either by telephone or via WhatsApp.
Why do I need to register my credit card on Salonkee?
Registering your card is only used to guarantee the appointment you have just made. No payment will be taken at the time of registration.
Payment will only be taken with your consent on the day of your appointment.
How does the COHEA calendar opening work?
The COHEA agenda is open on a priority basis to COHEA members, allowing them to reserve their slots first.
A few days later, the agenda is then opened to new clients. You can view the opening schedule here.
First appointment
How should I prepare for my first appointment?
To best prepare for our appointment and ensure the best results, go to the page: Prepare your appointment.
Is it possible to have my hair colored on the first appointment?
For your first appointment, only tone-on-tone and semi-permanent color treatments are available.
However, balayage/highlights are not accessible. The health of your curls is important, which is why we need to know about them beforehand.
Cancellation / Modification
How do I cancel my appointment?
Go to your SALONKEE account to cancel your appointment.
If you cancel your appointment less than 48 hours in advance, a cancellation fee may apply. If you are unable to cancel, please email us at booking@cohea.be or send a WhatsApp message to +32 492 75 01 96.
How can I change my appointment?
Go to your SALONKEE account to change your appointment. If you are unable to change it, please email us at booking@cohea.be or send a WhatsApp message to +32 492 75 01 96.
General information
Do you do children's hair?
We provide hairdressing services for children aged 11 and up, as well as for children of COHEA members.
Is the salon for women only?
Yes, the salon and staff are exclusively female. Your privacy is protected in our salon.
Loyalty program
membership
How can I become a COHEA member and be part of the loyalty program?
To become a COHEA member, all you have to do is benefit from a service at COHEA or create an account when you make a purchase at the studio.
You will automatically be part of our loyalty programme.
Managing and using points
I already have points on my account. When did they start counting?
Points have been counting since 25 May 2024. All purchases made from this date onwards have accumulated points in your account.
Can points expire?
No, points do not expire.
Where can I view my loyalty points?
You can view your loyalty points by logging into your Salonkee account, in your profile section.
I would like to transfer my points to another person's account, is this possible?
No, it is not possible to transfer your points to another person’s account, as your loyalty account is personal.
Reviews
When are Salonkee and Google reviews taken into account?
Salonkee and Google reviews have been taken into account since 25 May 2024.
How do I know if my review has been taken into account?
On Salonkee, this is done automatically.
On Google, you will receive an email to notify you that your review has been taken into account.
Birthday treatment
Why do I have to include my date of birth in my Salonkee account?
Without your date of birth registered in your account, we will not be able to validate your COHEA birthday gift.
How can I benefit from my birthday treatment?
The birthday treatment CASCADE (a cascade of warm water poured over your hair to relax and moisturise it) is offered free of charge with any service that includes a shampoo during your birthday month and the following month.
If you’ve already booked an appointment, please message us on WhatsApp at +32 492 75 01 96.
