FAQs – COHEA

Booking an appointment

How to book my first appointment ?

For your first appointment, please fill in the booking request form. We will contact you by phone within 7 working days.

You can find more information on our booking process here: https://cohea.be/en/booking-request/

Appointments go quickly (within a few hours) and the waiting time for your first appointment can take between 4 to 12 weeks. There is no waiting list for new clients.

If you wish, sign up for the COHEA newsletter to receive an email when new appointment dates come online : NEWSLETTER
I have not received my confirmation email for my appointment. What should I do?

Please check your SPAMS. If you can’t find your confirmation email there, send us an email at booking@cohea.be
I’m a new client and signed up to the waiting list. Why didn’t you contact me back?

We will contact you by phone within 7 working days.

You can find more information on our booking process here: https://cohea.be/en/booking-request/

Appointments go quickly (within a few hours) and the waiting time for your first appointment can take between 4 to 12 weeks. There is no waiting list for new clients.
Do you have a waiting list?

We do have one but it is only available for existing guests: https://cohea.be/en/waitinglist/

How long does a service last?
Between 1h30 and 3 hours for the services including a cut, a shampoo and curl definition or a treatment.

Between 45 minutes and 1 hour for a cut without shampoo. Only for existing clients who already had a COHEA cut.
How can I pay my service?

Cash (we don’t have any change) or with Bancontact mobile application on your phone.
How to cancel an appointment?

At least 48 hours before by email : booking@cohea.be or
by phone +32492750196. To enable us to contact a client from the waiting list.

How to prepare to a cut and shampoo service?
Before the appointment:

Stop using raw oils and butters for styling and as treatment, at least 15 days before your appointment.

Wash your hair at least once the week of your appointment.

On the appointment day for a cut+shampoo service:

Your hair must be in their natural state with less styling products than usual and with NO raw oils or butters.

Do not wear your hair in a bun, twists or braids (it will elongate your curls).

Do not have your curls wet.

Have your hair without too much knots.

Be ready to discover your curls especially if you are not use to see them.
How to prepare to a cut without a shampoo ?

This service is only for clients who already got a COHEA cut service.
To give you the best results ever, have your curls dry, clean and defined for the day of the appointment.
Do you use natural products ?

We only use high quality products with a majority of certified organic and/or natural ingredients.
I have straight hair, can I get a dry cut from COHEA?

It would have been an honor but we chose to specialize in curly hair cuts and care.

What are your opening hours?

By appointment only from Wednesday to Saturday (except for weddings, shootings, workshops, some bank holidays,…).
We are closed on Sundays, Mondays, Tuesdays and Belgian bank holidays.