DELIVERY

Delivery is only possible in Europe.

The delivery costs are indicated during the finalization of the order. These costs can vary according to the geographical zone of delivery of the articles. These costs cannot be contested by the customer since he has necessarily taken knowledge of them during the payment of his order.

The delivery of the products is done by bPost or DPD. The delivery time depends on the provider and the country of delivery. COHEA – Conscious Health & Appearance cannot be held responsible for a delay in delivery due to the external provider.

All risks of loss and damage to the goods concerned are at the customer’s expense from the moment of the order. The purchased items travel at the buyer’s risk.

COHEA – Conscious Health & Appearance commits itself to ship the products within 2 days (as long as it is a working day) after validation of the order, except for exceptional circumstances (carrier strikes, vacations, etc.). Possible delays do not give right to compensation.

The delivery of the products is done by bPost or DPD within 2 to 5 working days after reception of the order. The delivery time depends on the service provider.

RETURNS

Products purchased on the website https://shop.cohea.be can be returned within 14 days, starting from the day after the delivery date, provided that they are neither opened nor damaged and that they are in perfect condition (including packaging, accessories, instructions, etc.). Any return must be notified to COHEA – Conscious Health & Appearance and justified to the contact address info@cohea.be. Any notification after this period of 14 days will not engage the responsibility of COHEA – Conscious Health & Appearance and will not be refunded or exchanged. The returns are made at the expense of the buyer except error of the part of COHEA – Conscious Health & Appearance in the sending of your order.
Any incomplete, damaged or unsealed product will not be accepted for return and will not be refunded or exchanged.

The customer does not benefit from his right of withdrawal for the articles made according to his specifications and directives (personalized articles) or which, because of their nature, cannot be sent back or are likely to deteriorate or to expire quickly.

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